.dk Status

504 Gateway Time-out when adding/deleting DNSSEC keys on Self-service

Investigating - We are currently investigating an error in our self-service system related to the addition and deletion of DNSSEC keys. The issue affects users trying to manage their DNSSEC keys through our platform.

Problem Description:
• Error Type: Issues with adding/deleting DNSSEC keys
• Status: The error prevents users from performing the desired actions.

Actions: We are working to resolve the issue as quickly as possible and will update the status page regularly so you can follow the progress.

We apologize for the inconvenience and thank you for your patience.
Oct 09, 2024 - 15:03 CEST

About This Site

Overview of operational status, incidents and planned maintenance on .dk domain name service and related administrative services.

DNS (.dk) Operational

a.nic.dk Operational

b.nic.dk Operational

c.nic.dk Operational

d.nic.dk Operational

l.nic.dk Operational

p.nic.dk Operational

s.nic.dk Operational

Website (www) Operational

Self-service portal Operational

Registrar portal Partial Outage

Whois (web) Operational

Whois (text) Operational

Whois API Operational

EPP (Extensible Provisioning Protocol) Operational

DAS (Domain Availability Service) Operational

Administrative services Operational

Zonemaster Operational

Stats Operational

Sandbox environment Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Format changes to the files of domain lists Dec 2, 2024 21:00-22:00 CET

On December 2, 2024, Punktum dk will make two changes the format of the files with lists of domains.

File generation starts every day at 20:00 pm UTC. Files will have the following changes after being generated on December 2, 2024:

• The encoding of the files will be changed from ISO-8859 to UTF-8. If you automatically parse the files, or in other ways are dependent on the text encoding format, you will need to update your systems.

• We will also no longer be providing the files in .gz compressed format. It will, however, still be possible to use HTTP compression on the connection.
Posted on Aug 28, 2024 - 10:42 CEST

System Metrics Month Week Day

b.nic.dk (response time)

Fetching

c.nic.dk (response time)

Fetching

d.nic.dk (response time)

Fetching

l.nic.dk (response time)

Fetching

p.nic.dk (response time)

Fetching

s.nic.dk (response time)

Fetching

Past Incidents

Oct 13, 2024

No incidents reported today.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

Notice of updates to Punktum dk services, October 10, 2024

Completed - The scheduled maintenance has been completed.
Oct 10, 15:17 CEST

Verifying - Verification is currently underway for the maintenance items.
Oct 10, 13:42 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 10, 13:06 CEST

Scheduled - Thursday, October 10, 2024, Punktum dk will perform updates to the following services between 13:00 CEST and 15:00 CEST:

• Self-Service Portal to version 5.23.0

No service downtime is expected during these updates.

This release contains enchanced login capabilities including the option of receiving one-time passwords using mobile text messaging (SMS).

• Ability to disable login via username/password if eID-solution (MitID) is associated with user account.
• Selection of preferred payment method during payer role acceptance flow.
• Various minor layout and error corrections.

Resources
• Planned and completed releases
- https://punktum.dk/en/articles/planned-and-completed-releases
• Release notes
- https://github.com/Punktum-dk/sb-service-specification/wiki#self-service-portal-version-5230
• Service specifications
- https://github.com/Punktum-dk/sb-service-specification
• FAQ
- https://punktum.dk/en/faq

Any questions regarding these updates can be submitted via our customer support form at https://punktum.dk/en/contact-customer-service
Oct 9, 09:37 CEST

Oct 9, 2024

Notification of service window on our production environment October 9th 2024 06:00-07:30 CEST

Completed - The scheduled maintenance has been completed.
Oct 9, 07:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 06:00 CEST

Scheduled - We will be implementing important bug-fixes in central components in our production environment regarding internal financial processes October 9th 2024 06:00 CEST – 07:30 CEST. The update itself is expected to take approximately 45-60 minutes and will be implemented within this time frame.

During the update process, the following actions will be either unavailable or queued:
- Activation of domain (accept of terms and conditions and the registrant has to be ID-controlled if required)
- Manual renewal of domain name
- Change of name servers for domain name
- Change registrar for domain name
- Cancel/delete domain name
- Undo cancel/delete domain name
- Restore domain name from suspension due to automatic expiration/cancellation
- Change ownership of domain name
- Change period for domain name
- Merge subscription periods
- Change proxy contact for domain name
- Change billing contact for domain name
- Creation of nameserver, if the appointed name server administrator is a new user
- Adoption of payer role for a given domain as registrar
- VID service addition and removal
- Cancel and update of waiting list position
- Update of new users/contacts

The .dk name service will not be affected by this update.

Any questions regarding this, can be directed to Tech via our customer support form: https://www.punktum.dk/en/contact

We are sorry for any inconvenience this service window may cause.
Oct 8, 14:45 CEST

Oct 8, 2024

No incidents reported.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024

Notification of service window on our production environment October 3th 2024 06:00-07:30 CEST

Completed - The scheduled maintenance has been completed.
Oct 3, 07:30 CEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 06:00 CEST

Scheduled - We will be implementing important bug-fixes in central components in our production environment regarding internal financial processes October 3th 2024 06:00 CEST – 07:30 CEST. The update itself is expected to take approximately 45-60 minutes and will be implemented within this time frame.

During the update process, the following actions will be either unavailable or queued:
- Activation of domain (accept of terms and conditions and the registrant has to be ID-controlled if required)
- Manual renewal of domain name
- Change of name servers for domain name
- Change registrar for domain name
- Cancel/delete domain name
- Undo cancel/delete domain name
- Restore domain name from suspension due to automatic expiration/cancellation
- Change ownership of domain name
- Change period for domain name
- Merge subscription periods
- Change proxy contact for domain name
- Change billing contact for domain name
- Creation of nameserver, if the appointed name server administrator is a new user
- Adoption of payer role for a given domain as registrar
- VID service addition and removal
- Cancel and update of waiting list position
- Update of new users/contacts

The .dk name service will not be affected by this update.

Any questions regarding this, can be directed to Tech via our customer support form: https://www.punktum.dk/en/contact

We are sorry for any inconvenience this service window may cause.
Oct 2, 11:34 CEST

Oct 2, 2024

No incidents reported.

Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.