All Systems Operational

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Overview of operational status, incidents and planned maintenance on .dk domain name service and related administrative services.

DNS (.dk) Operational
a.nic.dk Operational
b.nic.dk Operational
c.nic.dk Operational
d.nic.dk Operational
l.nic.dk Operational
p.nic.dk Operational
s.nic.dk Operational
Website (www) Operational
Self-service portal Operational
Registrar portal Operational
Whois (web) Operational
Whois (text) Operational
Whois API Operational
EPP (Extensible Provisioning Protocol) Operational
DAS (Domain Availability Service) Operational
Administrative services Operational
Zonemaster Operational
Stats Operational
Sandbox environment Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be implementing critical platform updates in central components for our production environment on September 10th 2024 10:00 CEST – 15:30 CEST and in September 12th 2024 10:00 CEST – 15:30.

The update itself is expected to take approximately 5 hours and will be implemented within this time frame.

During the update process, the following actions could experience reduced performance:

- Activation of domain (accept of terms and conditions and the registrant has to be ID-controlled if required)
- Manual renewal of domain name
- Change of name servers for domain name
- Change registrar for domain name
- Cancel/delete domain name
- Undo cancel/delete domain name
- Restore domain name from suspension due to automatic expiration/cancellation
- Change ownership of domain name
- Change period for domain name
- Merge subscription periods
- Change proxy contact for domain name
- Change billing contact for domain name
- Creation of nameserver, if the appointed name server administrator is a new user
- Adoption of payer role for a given domain as registrar
- VID service addition and removal
- Cancel and update of waiting list position
- Update of new users/contacts

The .dk name service will not be affected by this update. Any questions regarding this, can be directed to Tech via our customer support form: https://www.punktum.dk/en/contact We are sorry for any inconvenience this service window may cause.

Posted on Sep 09, 2024 - 11:03 CEST
On December 2, 2024, Punktum dk will make two changes the format of the files with lists of domains.

File generation starts every day at 20:00 pm UTC. Files will have the following changes after being generated on December 2, 2024:

• The encoding of the files will be changed from ISO-8859 to UTF-8. If you automatically parse the files, or in other ways are dependent on the text encoding format, you will need to update your systems.

• We will also no longer be providing the files in .gz compressed format. It will, however, still be possible to use HTTP compression on the connection.

Posted on Aug 28, 2024 - 10:42 CEST
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Past Incidents
Sep 9, 2024

No incidents reported today.

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024
Resolved - Our vendor has informed us that the incident has been resolved.
Sep 5, 13:43 CEST
Investigating - Our vendor for performing ID documentation checks has informed us, that they are experiencing issues and have actively taken down the service while they investigate.
Sep 5, 12:02 CEST
Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024
Completed - The ns-update service has now been decommissioned.
Sep 2, 11:13 CEST
Scheduled - On September 2nd, 2024, Punktum.dk will decommission the NS Update (NSU) service. This decision is primarily motivated by the notably low traffic volume, alongside the availability of AUTH-token features within the existing EPP service as well as the Self-Service Portal.

Resources:
• Service specification
- https://github.com/Punktum-dk/nsu-service-specification
• FAQ
- https://punktum.dk/en/faq

For any inquiries regarding these changes, please feel free to submit them via our customer support form at https://punktum.dk/en/contact-customer-service

May 1, 15:29 CEST
Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024
Resolved - This incident has been resolved.
Aug 30, 14:52 CEST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 30, 12:43 CEST
Identified - The issue has been identified and a fix is being implemented.
Aug 30, 10:09 CEST
Investigating - We are currently investigating a problem, which prevents some Danish users from completiing the ID control process in our self-service portal using MitID.
Aug 29, 23:30 CEST
Aug 29, 2024
Completed - The scheduled maintenance has been completed.
Aug 29, 23:25 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 29, 13:03 CEST
Scheduled - Due to unforseen issues, the update was not completed and will be recheduled for August 29. 2024.
Aug 28, 16:46 CEST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Aug 28, 15:04 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 28, 13:02 CEST
Update - We will be undergoing scheduled maintenance during this time.
Aug 28, 12:35 CEST
Scheduled - Today, August 28, 2024, Punktum dk will perform updates to the following services between 13:00 CEST and 15:00 CEST:

• Self-Service Portal to version 5.22.0

No service downtime is expected during these updates.

This release contains additional improvements of user contact information administration as well as enchanced login capabilities.

• Ability to log in using Magic Link as an alternative to username and password
• Addition of direct payment link in invoice email for registrant handled domains
• Enhanced ID verification, including several improvements to our existing integrations with CPR and CVR registries.
• Various minor layout and error corrections.

Resources
• Planned and completed releases
- https://punktum.dk/en/articles/planned-and-completed-releases
• Release notes
- https://github.com/Punktum-dk/sb-service-specification/wiki#self-service-portal-version-5220
• Service specifications
- https://github.com/Punktum-dk/sb-service-specification
• FAQ
- https://punktum.dk/en/faq

Any questions regarding these updates can be submitted via our customer support form at https://punktum.dk/en/contact-customer-service

Aug 28, 10:15 CEST
Aug 28, 2024
Aug 27, 2024
Completed - The scheduled maintenance has been completed.
Aug 27, 07:30 CEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 CEST
Scheduled - We will be implementing important bug-fixes in central components in our production environment regarding internal financial processes August 27th 2024 06:00 CEST – 07:30 CEST. The update itself is expected to take approximately 45-60 minutes and will be implemented within this time frame.

During the update process, the following actions will be either unavailable or queued:
- Activation of domain (accept of terms and conditions and the registrant has to be ID-controlled if required)
- Manual renewal of domain name
- Change of name servers for domain name
- Change registrar for domain name
- Cancel/delete domain name
- Undo cancel/delete domain name
- Restore domain name from suspension due to automatic expiration/cancellation
- Change ownership of domain name
- Change period for domain name
- Merge subscription periods
- Change proxy contact for domain name
- Change billing contact for domain name
- Creation of nameserver, if the appointed name server administrator is a new user
- Adoption of payer role for a given domain as registrar
- VID service addition and removal
- Cancel and update of waiting list position
- Update of new users/contacts

The .dk name service will not be affected by this update.

Any questions regarding this, can be directed to Tech via our customer support form: https://www.punktum.dk/en/contact

We are sorry for any inconvenience this service window may cause.

Aug 26, 14:02 CEST
Aug 26, 2024

No incidents reported.