Some users are not able to complete ID control using MitID

Incident Report for .dk

Resolved

This incident has been resolved.

Posted Aug 30, 2024 - 14:52 CEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Aug 30, 2024 - 12:43 CEST

Identified

The issue has been identified and a fix is being implemented.

Posted Aug 30, 2024 - 10:09 CEST

Investigating

We are currently investigating a problem, which prevents some Danish users from completiing the ID control process in our self-service portal using MitID.

Posted Aug 29, 2024 - 23:30 CEST

This incident affected: Self-service portal.