Problems doing ID check of registrants

Incident Report for .dk

Resolved

The incident has now been resolved and the missing ID checks has been resent.

We apologize for the inconvenience and thank you for your patience.

Posted Jan 03, 2025 - 15:08 CET

Investigating

We are currently investigating an issue in our self-service system affecting the ID check process for registrants. This problem stems from a disruption between the Self Service portal and a third-party supplier, preventing ID checks for registrants not using MitID.

We are working to resolve the issue as quickly as possible. Updates will be posted to the status page as progress is made.

We apologize for the inconvenience and thank you for your patience.

Posted Jan 03, 2025 - 12:07 CET

This incident affected: Self-service portal.